SHIPPING

1. Delivery Methods

The Buyer may choose one of the following delivery options:

·       Click & Collect: purchase and payment made online, with in-store pickup at the Seller’s boutique in Geneva.

·       Home Delivery: purchase and payment made online, with delivery to the address provided by the Buyer.

Product and service availability is confirmed by the Seller, which triggers the order confirmation email. This confirmation constitutes the conclusion of the sales contract between the Buyer and the Seller, subject to the actual availability of the products.

The order may be fully or partially confirmed depending on availability. In the event of a partial confirmation, the Buyer may not demand delivery of the unconfirmed items.

2. Prices & Payment Conditions

·       Prices displayed on the website are indicative only.

·       The applicable price is the one stated in the order confirmation email.

·       Unless otherwise stated, all prices are in Swiss francs (CHF), VAT included.

·       Delivery, packaging, installation or other service fees are excluded and, if applicable, specified in the order confirmation.

Full payment is required prior to the release of the goods.

In the event of cancellation, Helco SA reserves the right to retain any deposit paid. Any potential refund remains at the sole discretion of Helco SA.

3. Delivery Times

·       In-stock items: orders are generally delivered within 7 to 12 business days in Switzerland.

·       Custom-made or made-to-order products (e.g. furniture or customized bedding): average delivery time is 9 to 12 weeks, depending on the season and nature of the product.

Delivery times are indicative and may be extended in exceptional circumstances (production or transport delays, etc.).

Custom Orders:

·       A 50% deposit is required to confirm the order.

·       Production will only start upon receipt of this deposit.

·       The remaining balance is due before delivery.

·       If the order is canceled after production has started, the deposit will be retained by Helco SA.

All goods remain the property of Helco SA until full payment is received. The Buyer must take reasonable care of the goods until that time.

4. Accepted Payment Methods

Payments can be made via:

·       Credit cards (Visa, Mastercard issued by a Swiss bank)

·       Cash (in-store only – Geneva boutique)

·       Bank transfer to Helco SA’s account

Helco SA reserves the right to exclude certain payment methods, particularly in the case of unusual orders, without obligation to justify its decision.

5. Delivery Fees

Delivery fees are calculated for the entire order, even if delivered in multiple shipments.

Unless otherwise agreed in writing, delivery times and dates are for informational purposes only and are not contractually binding.

6. E-Reservation

·       The applicable price is the in-store price at the time of checkout.

·       Prices and promotions are subject to change and time-limited. We do our best to reflect current offers.

·       An e-reservation is valid for 72 hours from the confirmation, unless otherwise specified.