PRIVACY POLICY

Last updated: July 25, 2025

Coco-Mat Switzerland operates this website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (hereinafter the “Services”). Coco-Mat Switzerland is a store powered by Shopify, which enables us to provide these Services.

This Privacy Policy applies to all visitors, customers, and users of the Services, whether or not they create an account.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access the Services, use them, make a purchase or any other transaction, or communicate with us by any other means. In case of conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read and understood how your information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we refer to “personal information,” we mean data that identifies you or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified data. We may collect or process the following categories of personal information:

  • Contact details: name, address, billing address, shipping address, phone number, email address.
  • Financial information: credit card numbers, debit card numbers, bank account details, payment data, transaction records.
  • Account information: username, password, security questions, preferences, settings.
  • Transaction details: items viewed, purchased, returned, exchanged, shopping cart, wish lists.
  • Communications: content of your interactions with us.
  • Device information: browser type, IP address, unique identifiers.
  • Usage data: interactions with the Services.

Sources of Personal Information

We collect your personal data:

  • Directly from you.
  • Automatically through the Services.
  • From our service providers.
  • From partners or third parties.

Use of Personal Information

We use your information to:

  • Provide, tailor, and improve the Services.
  • Process payments, deliveries, returns, and remember your preferences.
  • Marketing and advertising (email, SMS, online).
  • Ensure security and prevent fraud.
  • Communicate with you through customer support.
  • Fulfill legal and contractual obligations.

Disclosure of Personal Information

We may share your information:

  • With Shopify, our technical providers and service partners.
  • With our marketing and commercial partners.
  • At your request or with your consent.
  • With affiliates or in the event of a merger or sale.
  • To comply with legal obligations (e.g. subpoenas, litigation).

Third parties we engage only have access to the data strictly necessary to perform their contractual duties and are bound by strict confidentiality and security obligations.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal data to deliver and improve the Services. Shopify may combine your data with information from other merchants for its own purposes. In these cases, Shopify is the data controller. For more information, please visit: https://privacy.shopify.com.

Shopify is certified under the EU-U.S. Data Privacy Framework, ensuring an adequate level of protection for data transferred to the United States.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their terms and privacy policies.

Children’s Data

Our Services are not intended for children. If a minor has submitted data, the parent or legal guardian may contact us to request its deletion.

Security and Data Retention

No transmission or storage system is completely secure. We do not guarantee absolute security of your data. We retain your information as long as necessary, including to meet legal obligations.

Order-related data is stored for ten (10) years in accordance with Swiss tax regulations.

Your Rights

Depending on your place of residence, you may have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to data portability
  • Communication preferences management

You can exercise these rights by contacting us at: geneva@coco-mat.ch. We may verify your identity. You may also appoint an authorized agent.

Complaints

You may file a complaint with your regional data protection authority.

International Transfers

We may transfer your data outside your country of residence. Such transfers are safeguarded by appropriate mechanisms.

Changes

We may update this Policy. The most recent version will be published on our website.

Contact

If you have any questions or requests regarding your personal information, please contact us:

Coco-Mat Switzerland
Quai Gustave-Ador 26
1207 Geneva – Switzerland
Email: geneva@coco-mat.ch