Refund policy

The legal guarantee of the merchant due to defects of the thing is governed by articles 197 and following of the Code of Obligations (CO). The Buyer may assert this guarantee when the object of the sale presents defects which remove or reduce its value or its usefulness or in the event of absence of the promised quality (art. 197 al. 1 CO). The Seller has the possibility in the product sheet to totally or partially exclude the guarantee concerning all or certain types of defects. Only the characteristics expressly indicated at the time of purchase are guaranteed.

The Buyer must examine the goods upon receipt. Any defects or delivery errors must be reported to the Seller immediately, i.e. no later than 10 days after receipt of the goods (or, in the case of hidden defects, since the discovery of the defect). In the event of late notice of defects, the goods are deemed to have been accepted and any warranty becomes void. The warranty period begins on the day of delivery.

Coco-Mat products are handmade from natural materials and it is normal that there may be slight and minor variations in color, appearance, feel or shape. Non-significant deviations of guaranteed characteristics will not be covered by the guarantee.

In the event of a defect covered by the warranty, the Seller will offer the customer at least one of the following 4 options:

repair support

a reduction in price ( 205 al. 1 CO),

an exchange ( 206 al. 1 CO) for the same item or a similar item or termination in the event of significant defects ( 205 CO).

To assert the warranty, the Buyer contacts the Seller and a prior agreement is established between the Seller and the Buyer to settle the way of dealing with the warranty case. To return the item to the Seller, the customer may return the item to the point of sale themselves free of charge or use a courier or shipping service of their choice suitable for the item at their own expense, unless otherwise specified. contrary to the Seller. Only the characteristics expressly indicated at the time of purchase are guaranteed.

Unless otherwise agreed by the Seller, the return costs by mail are the sole responsibility of the Buyer, but will remain free for the Buyer presenting himself at the point of sale.

If the item does not fit, is new, in its original packaging with full labeling, with no signs of wear, and can be relisted with no decrease in value, it may - be returned to the merchant within 10 days from the date of delivery.

The Seller is entitled to refuse the return if it is not in the state or condition expected.

No warranty is given for defects in the purchased product attributable to normal wear and tear, improper handling or deterioration by the Buyer or third parties. The right to the guarantee is extinguished in the event of transformation or modification by the Buyer of the purchased product.